Terms of delivery

Last update: 10.03.2026

1. Scope of delivery

  1. Supplies carried out through capsiobg.com, currently taking place on the territory of the Republic of Bulgaria.

  2. For delivery outside Bulgaria, please contact us at sale@capsiobg.com, to check the possibilities.

2. Courier services and delivery methods

  1. Deliveries are made via courier company Econt or another courier company with which „PROM - M“ Ltd. has a contract.

  2. Possible options (as available in the order process):

    • delivery to the address specified by the User;

    • delivery to the courier's office/machine.

  3. Specific delivery options and approximate delivery times are displayed when the order is finalized.

3. Processing and delivery times

  1. Order processing and preparation time:
    Usually to 5 (five) working days after confirmation of payment.

  2. Delivery time:
    After handing over the parcel to the courier - usually 1-2 working days, depending on the location and conditions of the courier company.

  3. During busy periods (holidays, promotional campaigns), bad weather or other exceptional circumstances, delays may occur, for which we ask for your understanding.

4. Price of delivery

  1. The delivery cost is automatically calculated based on the selected courier's tariff (depending on weight, volume, destination, etc.) and is clearly displayed before the order is finalized.

  2. It is possible that under certain conditions (e.g. orders over a certain amount) we may offer free shipping or promotional terms - these will be explicitly stated on the website or in the checkout process.

5. Acceptance of the shipment

  1. Upon delivery, the User/Recipient shall inspect the shipment for visible external damage to the packaging.

  2. In case of visible damage:

    • a report is required in the presence of the courier;

    • we recommend that you notify us immediately at sale@capsiobg.com with photos and a description of the problem.

  3. Upon acceptance of the shipment without remarks, the goods shall be deemed to have been received without visible damage.

6. Parcel not received or returned

  1. If the User does not receive the parcel within the time limits set by the courier (unsecured access, refusal of acceptance, incorrect telephone/address, etc.), the parcel may be returned to the Supplier.

  2. In that case:

    • at the Supplier's discretion, re-shipment may be offered, with the cost of re-shipment being borne by the User;

    • or the order may be cancelled, less the shipping/return costs incurred (where applicable).

7. Restrictions and special cases

  1. Certain more remote areas may have extended delivery times or special conditions set by the courier.

  2. The Supplier shall not be liable for delays caused by the courier or circumstances beyond its control (force majeure).